Privacy Policy

1. Introduction

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our hosting services
• Process payments and manage billing
• Communicate with you about your account and services
• Provide technical support and customer service
• Monitor and analyze usage patterns and performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (with your consent)
• Conduct research and development to improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Retained while your account is active and for 7 years after closure
• Billing records: Retained for 7 years for tax and accounting purposes
• Server logs: Retained for 90 days for security and performance monitoring
• Support communications: Retained for 3 years
• Marketing data: Retained until you unsubscribe or request deletion

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8. International Data Transfers

Our services are provided from data centers located in the United States and India. If you are accessing our services from outside these countries, your information may be transferred to and processed in these locations. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

13. Compliance and Certifications

Rackoona is committed to maintaining compliance with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• SOC 2 Type II certification
• ISO 27001 information security standards
• PCI DSS compliance for payment processing